Thank you to all of our customers who have kindly provided testimonials for our service. If you would like to send us a testimonial, please email to firstname.lastname@example.org or you can add a review on our Google+ page.
I would like to thank you for your help with the exchange of my radiator. The new one is up and running and looking great.
When I bought the radiators from you I knew that I could have got them a bit cheaper if I had shopped around on the Internet, but I also appreciated that if I did that I would not get the great customer service that you have provided, both when I first ordered them and subsequently when dealing with the problem. Your assistance, and that of your colleagues, has been well worth the small premium that I paid.
I have mentioned House of Radiators to a number of people that I know who have been looking at replacing radiators over the last few months, and will continue to recommend you to others.
Once again, thank you for your help.
R Combstock, Bath, 22nd May 2017
I don't normally do customer satisfaction surveys (there are far too many of them) but I thought that I would volunteer a few thoughts on my experience with you.
We are absolutely delighted with the end result. The radiators throw out a terrific amount of heat, look fantastic and the coloured versions are an excellent match to the RAL 7044 specified. We could not be happier.
Not only that but you and your colleagues have been an absolute pleasure to deal with.
Top marks to you all and I hope House of Radiators continues to enjoy the success it undoubtedly deserves.
R Sharma, Chiswick, London, 4th November 2014
I would like to express my thanks for your customer care and assistance. House of Radiators customer service is second to none. A refreshing change to find a company that actually understands and delivers customer service. Great communication and certainly went the extra mile. I would have all the confidence to recommend and use House of Radiators again.
C Walter, Northampton, Northamptonshire, 19th August 2014
Just a quick note to say a huge thank you for helping us to choose the radiators for our house. It was a daunting task to replace all of them, but we are so glad we did as they look wonderful! Not only that, your heat loss calculations were spot on, and finally we are warm and toastie in the house! Biggest thanks though for ensuring the radiators were delivered on time.
Professional and friendly service - thank you!
K Stringer, Bath, 27th March 2014
This is genuinely the first time that I have submitted a comment to any company for use in promoting and supporting its quality of service, and I have no connection with House of Radiators (HofR) or any employees there.
I had a particular fitting specification that required specific pipe centre to pipe centre measurements and pipe centre to wall measurements, and had searched exhaustively on line without success. I browsed the catalogue of HofR without finding what I wanted but rang for advice. Clare found exactly what I was looking for.
All staff have a superb grasp of their stock and are prepared to go back to the supplier to verify technical details if necessary, and, are 100% reliable in calling back once the information is to hand. I accept that certain radiators might be available on line elsewhere for a little less, but on line only suppliers in my experience prioritise throughput not service. And if things do not work out, you can be on your own. In this instance there were a number of problems with the manufacturer. The response of HofR staff was exemplary and exceeded expectations. Every setback was overcome, every delivery was notified and the outcome checked with me afterwards. Simply, this company will not let you down and are committed to customer satisfaction. Don't look any further - this is the place to do business.
S Clarke, Brentwood, Essex, 17th February 2014
I recently purchased a Breeze Radiator from you. The reason was to make space for a dryer in the Kitchen.
The radiator looks fantastic and the dryer fits well. My wife is very pleased.
Very happy with the product.
K M Giggal, Halifax, West Yorks, 11th February 2014
I have now purchased 8 radiators from House of Radiators and will be returning soon to buy 2 more. I have no hesitation in recommending the shop whatsoever.
The staff at House of Radiators really took their time to help us choose the correct radiator; from helping us work out the heating requirements to matching colours with our room decor.
They were really helpful and patient with us; there were lots of styles to choose from and I was surprised how many could be made specifically to our measurements and colour schemes.
House of Radiators worked out the combinations for us, and we didn't have to wade through the brochures; they made the process very straight forward and we could then enjoy making the final decisions and placing the order.
After the order was placed, it was a case of waiting for the delivery; in some cases just a couple of days. House of Radiators managed all of this for us, and we could then plan and coordinate with the plumber.
The radiators are now in place and attract a lot of admiration from all of our visitors. I thought anything other than a white radiator would be too expensive, but this was not the case at all, and has certainly improved the look of each room; hence returning to purchase more!
J Bond - Bath, 22nd April 2012
Thank you so much for all your help, both with the purchase of my radiator and advice and service post sale. Nothing was too much trouble for you from offering to wait at your showroom past closing time if I encountered traffic problems on my journey from Surrey, to helping with technical queries as raised by my plumber during installation. I also very much appreciated your assistance with choosing valves to match and complete the contemporary look of the radiator I had chosen.
It has been a real pleasure dealing with you and it makes a refreshing change to have someone who knows their product inside out. I would not hesitate to recommend your company. Wishing you every success for the future.
C Walker - Warlingham, Surrey. 18th September 2012
Brilliant service and great attention to detail. The staff at House of Radiators have excellent product knowledge and has a wide variety of radiators to choose from.
L Labuschagne - Bath, 5th October 2012
You’re a star! Even my plumber is impressed. Thank you so very much.
J Houlder – Brimpsfield, Gloucestershire, 9th January 2013